FlexCare
FlexStream Support SubscriptionFlexCare is a comprehensive support program for West Pond Enterprise’s FlexStream™ devices and services.
A single subscription provides WPE customers with technical support, access to on-going software maintenance and feature enhancements, a “repair or replace” hardware warranty, and use of the FlexDM.net service portal.
FlexCare is provided for free for one-year as part of your initial purchase of a FlexStream device. A subscription to FlexCare is required for technical support (telephone or otherwise) after the first year of ownership.
| FlexCare Benefits | Availability |
| Stress Free Device Ownership | |
| Technical support | Now |
| Repair or replace hardware warranty (up to 5 years) | Now |
| Complete system backup (Configuration and Media) | Coming Soon |
| Technical support during installation and user training | Now |
| Software Assurance | |
| Bug fixes | Now |
| All major/minor releases including new features | Now |
| Feature requests | Now |
| Hardware Warranty | |
| White glove repair or replace ( < 3 working day turn-around ) | Now |
| Available overlaping shipping to minimize downtime | Now |
| FlexDM Services | |
| Remote access to device | Now |
| Media library management and sharing | Coming Soon |
| Device monitoring and maintenance | Now |
| Technical support portal | Coming Soon |
| Video transcoding services (iPhone => MPEG2, etc.) | Now |
| Automated backup/restore | Coming Soon |
